The Case

LG began the process by consolidating responses from a previously completed request for information and establishing a thorough understanding of best practices from RFO responses. After completing its analysis, DLG developed an RFP strategy that focused on mitigating risk to the offeror and re-defining success. This approach ensured that VDOT’s nine constituents – specific districts across Virginia – would align behind a defined strategy with sometimes competing needs and that the organization would be able to acquire a financially viable solution.

The RFP strategy developed by DLG addressed gaps in the metric VDOT used to assess the quality of maintenance. Rather than continuing to use speed of response as its key metric, DLG proposed that VDOT use operational uptime of devices to define vendor success. Doing so aligned the interests of VDOT and the needs of each district with those of the contractors across the state selected to serve them. This approach also enabled the organization to meet its goal of achieving vendor and geographic diversity among selected contractors. The RFP designed by DLG ensured that VDOT’s processes were consistent with the TSMO approach, thus helping it achieve operational consistency statewide. VDOT is now in the process of reviewing RFP responses and selecting best-fit contractors.